Wrong Unit at First!
It was a bit confusing since there was no kiosk to enter my reservation code into...then I got a smaller unit then my final reservation had said. When I opened the storage unit I noticed that it was smaller than expected and there was mouse poop in it, although the rest of the unit was very clean.
The first person I called to rectify the situation was not very pleasant and left me on hold for 15 minutes before I just hung up, she did not call me back as stated in the beginning of the call. So I called a new representative and he was good about getting me the reservation that had been confirmed in an email, with a reservation code! I did end up with a very nice larger unit finally!
Recommended Yes
price5/5 (excellent value)
service4/5 (very helpful)
cleanliness4/5 (clean)
- Susan Roberts
Hello Susan,
Thank you for leaving us a review. We understand your frustration about this inconvenience, and we're glad we got your situation all sorted by the end of your visit. Thank you for your patience and understanding!
-The SpareBox Team
- Manager's Response