Public Storage - Petaluma - 900 Transport Way
900 Transport Way Petaluma, CA 94954
4.72 out of 5 stars- based on
About Public Storage - Petaluma - 900 Transport Way
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4.72 out of 5 stars - based on 25 reviews
21 - 25 of 25 reviews is Showing
The facilities and employees are great, BUT!!
The facilities and employees are great. The only issue I had was during my initial check in. I HAD to buy a $20 PS disc lock!! I was NOT allowed to go to the hardware store and get a less expensive lock. I found this to be a bit "nickel and dime" on PS's part
- Frank Cercos
It feels safe, clean and secure.. nice small one indoors ground floor is a little easier. Pretty reasonable prices
- Vicki Hays
Great on site manager - Old, smelly building
The onsite manager couldn't have been better. BUT, the units and the building smelled musky and I'm worried about the clothes and bedding i have in the unit, I purchased bags and moisture collecting products to help but am still worried. The inside of the unit was all wood and smelled musky like there was moisture in there.
- Daniel
Move in costs misleading
When I reserved a storage unit online, I picked the location, the size and as stated, a person from the facility called and confirmed with me and I assured them I'd be in that day to finish the transaction. The website quoted a monthly rent of $174 and a one time administrative fee of $22, with a "total move in cost of $196". Upon signing the paperwork I was informed that there is a mandatory $11/month insurance fee which technically brings the monthly cost up to $185 and the move in costs to $207. If you're going to charge a reoccurring fee, be it insurance, cleaning, maintenance, etc, disclose it up front. People care about how much it will cost per month first, then maybe what the rent goes to. It's a small fix, but I think it's an important one.
- Jim Fife
Day three of loading in and there has...
Day three of loading in and there has been no need to use my access code on the elevator. This has been the case if the office is open or closed. All we do is push the elevator button and it opens. So there is no exterior gate in my area and no added security of the code. Otherwise everything is fine. The third level is kind of dirty but active so...
- Katherine Goldsby
